How we protect your privacy at VAZATEL.
This privacy policy explains what personal data we collect, how we use it, and the choices you have when interacting with our website and services.
1. Who we are
VAZATEL operates this website and provides accommodation and related services. We are committed to protecting your personal data and handling it responsibly.
2. Types of personal data
We may collect the following categories of information:
- Contact details – name, email address, phone number.
- Booking details – stay dates, room type, number of guests, preferences.
- Account details – login email, hashed password, and verification status if you create an account.
- Payment-related info – payment status and method (card data is handled by payment providers).
- Technical data – IP address, browser type, device information, and basic analytics.
3. Purposes of processing
We use your data to:
- Process reservations and manage your stay.
- Send booking confirmations, reminders, and important updates.
- Respond to inquiries or support requests you send via contact form or email.
- Improve our services and website based on aggregated usage statistics.
- Help prevent fraud, abuse, or security incidents.
4. When we share your information
We do not sell your personal data. We only share it when necessary for the purposes above, for example:
- With payment providers to process online payments securely.
- With IT and hosting providers that help us operate the website.
- With authorities when required by law or to protect our legal rights.
5. How long we keep your data
We keep your data only as long as necessary for the purposes described above, or as required by law (for example, accounting, taxation, or visitor records).
6. How we protect your data
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. No system can be 100% secure, but we aim to keep your data as safe as reasonably possible.
7. Cookies and similar technologies
This website may use cookies or similar technologies to remember your preferences and to understand how visitors use the site.
- Essential cookies – required for basic website functions.
- Preference cookies – remember settings such as language or layout.
- Analytics cookies – help us understand usage patterns to improve the site.
8. Your privacy choices
Depending on applicable laws, you may have the right to request access, correction, or deletion of your personal data that we hold, or to object to certain types of processing.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
9. Contacting us about privacy
If you have any questions or concerns about this privacy policy or how we handle your data, you can reach us at:
Subject suggestion: “Privacy question – Website”
We may update this policy from time to time. When we do, we will update the “Privacy Policy” page on this website so you can always see the latest version.